Terms & Conditions
Types of Bookings
Baked With Love By Linda designs and produces Celebration and Wedding Cakes.
Deposits, Final Payments, How & When To Make Payments
A non refundable deposit of £20.00 is required to secure your Celebration Cake Order.
A non refundable deposit of £50.00 is to secure your wedding date.
Without a deposit, we will not hold your date. Priority will always be given to the paying customer.
The final payment for Celebration Cakes may be made either on collection, or if by bank transfer, up to 2 days before the agreed collection date. Customers will not be permitted to take their cake away until payment has been made.
The final payment for Wedding Cakes is due 4 weeks before your wedding date. Payment may be made either in cash or by bank transfer. If no final payment is received, your wedding cake will not be made. Once final payment has been made, this is non refundable.
Any payments made by bank transfer should be made to: Account Number: 41269879 Sort Code: 40 47 80
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Refunds and Cancellation
Any cancellations must be in writing by the person who ordered the cake. Should the customer cancel their booking, any sums paid are non - refundable due to time already spent in consultations and the loss of additional business due to your booking preventing further bookings on that date. We may be able to transfer your booking to an alternative date at our discretion and always subject to our availability.
We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health and we will in this instance refund any money taken in full and offer an alternative cake maker where possible.
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Collection and Delivery
Occasionally customers may collect their orders, at a collection time to be arranged. It is preferred that orders are delivered.
All wedding cakes must be delivered by Baked With Love By Linda, they cannot be collected by the customer.
The cost of delivery is included in the price quoted for your order.
If the venue is changed and of a further distance then additional charges may apply. Although care is taken when transporting cakes, damage in transit can occur. We carry a cake repair kit for circumstances where damage may occur. We cannot be liable for any damage to the cake at venue once we have left the premises.
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Outdoor Events
Any cake placed outside or in a tipi, marque, or barn during an event has the possibility of melting or deforming due to the weather. We are not liable for the cake once it has been delivered and set up.
Cake Location
It is up to the customer to ensure that the venue supply a suitable table and location for the cake to be displayed. We are not liable for the cake once it has been delivered and set up.
Design and Alternation
It is your responsibility to read the quote thoroughly.
Any alterations must be made in writing by email. We are able to accept alterations for Celebration Cakes up to one week before collection. We are able to accept alterations for Wedding Cakes up to 4 four weeks before your Wedding Date. If you would like a specific colour match for the cake, it is up to you to provide us with something such as a piece or ribbon or fabric sample for us to use to colour match. All colour matches are as close as possible and may not be an exact mach.
If requested, we will endeavour to adjust the design where possible however sometimes this is not possible due to nature of the request or the amount of notice given. If the alteration effects the cost,
or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. We reserve the right to change the design any point if circumstances beyond our control (such as the weather) may compromise the quality of the design.
By booking your Wedding or Celebration Cake with Baked With Love By Linda you agree to allow us flexibility when creating your cake to alter the original design if it is felt necessary in order to avoid compromising the overall quality of the cake. Every cake is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur.
Allergies and Special Dietary Requirements
Please discuss with us if you or your guests have any special dietary requirements.
Cake can be made free from gluten, dairy, and eggs. We do not make cakes that are guaranteed free from nuts. please be aware that cakes are made in a kitchen that does handle the above ingredients. Cakes can also be contaminated at the venue via other products and we will not be responsible for this.
Non - Edible Items
Most cakes contain small proportions of inedible items, eg. support dowels, ribbon, wires in sugar flowers, flower picks and flower tape. It is the clients responsibility to ensure that these are removed before consumption. Some flowers are poisonous and not suitable for use on food products, you should notify your florist of your intention to use flowers on food to ensure that non poisonous flowers are provided. We will not be responsible for any flowers that are provided.
Best Before Date
Your cake is baked to ensure it is fresh for the date of your event. We cannot guarantee its quality if it is consumed more than 7 days after delivery. Cupcakes should be consumed within 48 hours of delivery. Our cakes are made entirely of natural ingredients so they do not have the extended shelf life of cakes that contain additives and preservative.
Hire of Cake Stands/Accessories
If you would like to hire a cake stand or decorations the it is your responsibility to pay the deposit and return the hire agreement prior to your wedding date otherwise it shall be assumed that you do not require the stand/decoration and it will not be left at the venue. The hire charge is £20.00 per stand. The damage deposit varies depending upon the cake stand due to variation in the value of the item. Payments of deposits must be made in cash or by bank transfer. Please make arrangements to ensure that the stand is returned to Baked With Love By Linda in accordance with your hire agreement.
Complaints
If you have concerns about your cake please notify us as soon as possible able delivery so that we have the opportunity to rectify it in time for your event.
Any other concerns should be made in writing with evidence of the fault included. A refund will only be given if cakes are returned uneaten and are unsuitable for consumption/not as detailed in the original quote. No refunds will be given due to change of mind. In the unlikely event of late delivery (defined as delivery after the start of the wedding breakfast) the maximum compensation will be 10% of the full cost. We ask for patience with factors that may be beyond our control such (eg. traffic conditions and weather) as we cannot be held liable for such delays.
Privacy and Data Protection
Customer data will never be shared without the customers consent.